Trainline is back online after a one-hour disruption that left thousands of frustrated Britons unable to use the application.
According to Down Detector findings, the issues began around 08:00 GMT and were successfully resolved at 09:00.
Trainline has apologized for the inconvenience caused by the app’s return to online status.
Again, it apologized for any issues users may have encountered and announced on X (previously Twitter): “We have returned. Please inform us if your journey or purchase was impacted in any way.”
Trainline’s Apology and Assurance
Approximately one hour ago, Trainline issued the following statement regarding the outage: “Due to technical issues with our website and app, certain customers may encounter challenges in searching for or reserving rail and coach journeys. We sincerely apologise for any inconvenience this may cause. Rest assured that we are diligently striving to resolve the issue.”
A total of 1,314 issues were reported on Down Detector, with 5% experiencing difficulties with ticketing and 92% experiencing difficulties with the application. Three percent indicated that the issue was with the Trainline website.
Down Detector obtains updates on network status from various sources, including social media and website-submitted reports.
A ‘heat map’ of user-submitted problem reports on the website revealed that most affected consumers were located in London and Manchester, even though reports originated from all over the country.
A group of frustrated travelers gathered at X to commiserate regarding the disruption.
One user tweeted, “TrainlineApp motivates me to purchase a vehicle because I actually cannot tolerate their unreliability.”
Another added, “Yep, it delayed my journey and cost me extra to travel; that’s pretty poor.”
Meanwhile, one exclaimed, “This is becoming pitiful.” An increasing frequency of this occurrence is being observed.
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